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Frequently Asked Questions

  • When will I get my items?

    Standard shippings are processed once payment has been received. Orders shipped via standard delivery typically arrive in 3 to 6 business days (Monday through Friday, excluding holidays) for the United States (excluding Alaska or Hawaii).

    All orders placed with Express delivery will ship out on the next business day.

    For more information please visit Shipping & Delivery

  • Do you ship to P.O. Boxes?

    No. Neither Standard nor Express shipping is available for P.O. Boxes or APO/FPO/DPO addresses.

  • What payment methods can I use?

    You can pay in a variety of ways, including credit cards, paypal, money order, cashier's check, company check and personal check. For more information please visit Payment Methods

  • How is sales tax determined for my order?

    IPEVO is located in Sunnyvale, CA, thus all orders being shipped to State of California are charged 9% sales tax. If you are a tax exempt organization, please contact us for assistance.

    International orders, meaning oders shipped outside of the US will be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when they arrive. If you are not familiar with the customs laws and fees in your country, please check with your local customs office for more information. IPEVO is NOT able to mark orders as 'Gifts' for customers to avoid paying these fees.

    For more information please visit Taxes

  • What is IPEVO's return and refunds policy?

    IPEVO stands behind the quality of everything we sell and hope you’re happy with our products. If you’re unsatisfied for any reason, return your merchandise by going to our webpage, All returns are accepted within 30 days of purchase. IPEVO does not refund items without a receipt.

    Received returns are generally processed within three business days of receipt. Refunds will then be issued via the original method of payment.

    For more information please visit Return Policy

Live Online Help Hours

Monday through Friday 8am to 4pm PST
tel: 1-408-490-3085
Tel: 1-408-490-3085
Fax: 1-408-516-8168
440 N. Wolfe Road,
Sunnyvale, CA 94085
Submit a request for assistance