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Integrity Statement

We know that as an online shopper, you are very concerned with the security and privacy of your shopping experience. Here at IPEVO Online Store, we have taken several steps to ensure the overall integrity of your purchase.

Integrity of IPEVO Online Store

You should first know that IPEVO is an actual brick-and-mortar company with offices in Sunnyvale, California. We also have an on-site, dedicated customer service staff. This is in contrast to the dubious outsourced service of other online merchants, who may or may not list a physical address or even a country of origin. We're real, and we're here to assist you!

As for the site itself, several measures are in place to protect you. IPEVO Online Store is independently verified by McAfee, a trusted name in antivirus software and online security, to be secure for the consumer, and free of viruses, “phishing” scams, and any other similar threats. You can see McAfee's logo at the bottom of the page. McAfee's security scan is done on a daily basis.

Integrity of the Shopping Experience

A common complaint with the online shopping experience is the inability to see and touch the product, to “kick the tires” so to speak. We make sure to arm you with everything we can so you can make an informed purchase and get the item you really want. All IPEVO product pages contain features and specification lists as well as informative descriptions. Also, product pages display plenty of large, high-resolution photos showing the product from multiple angles. We also suggest ways to use the product, and we pass on any hints and tips we feel are useful.

IPEVO Online Store offers a 100% satisfaction guarantee with all purchases. We accept all new and unopened products within 30 days of purchase for full refunds, and there is an easy system in place to replace products in the unlikely event you receive a non-functioning item. Please visit our Return Request page for more information.

All of our packages are sent from our Sunnyvale warehouse via UPS. Every order you place with us comes with an order confirmation email which contains your order tracking number. Through the “My Account” link in the upper right of the main page, you can track the process of your order at every stage, giving you added peace of mind.


IPEVO Online Store knows that you care how information about you is used and shared, and we appreciate your trust that we will process it carefully and sensibly. We take your privacy very seriously. We will never rent or sell your information to any third parties, and we will only use the information we collect from you to convey your order information, or to send you select special offers and e-mails at your request.

Credit Card Safeguard

When you place an order through IPEVO Online Store, your personal information is securely encrypted using Secure Sockets Layer (SSL) on a secure server. We are PayPal verified, and accept PayPal for your convenience. And should you elect to pay via credit card, your credit card information is protected in the following ways:

  • 128-bit encryption to and from the servers and web browser.
  • Credit card numbers are not stored in our database. We keep on file only the last 4 digits in cases where we need to verify the card that was used.
  • Once the information is transmitted to our servers for processing, we use even stronger “back-end” encryption to transmit the request to our payment processor in order to verify the credit card and place an authorization for the order total.
  • If the authorization, address verification and risk assessment all clear, the order is accepted and a one-time unique ID is associated with the order for purposes of billing the previous authorization. This ID cannot be used to place further authorizations or bill more than the original authorization. It contains no identifiable link to the credit card number.
  • Once that ID has been used to bill the order (which happens only once the order begins shipping), it is no longer valid and cannot be used to authorize or bill again.