The phone has the feel and look of cheap plastic. At first there was an echo but the latest firmware took care of that. Now for the needed improvements: 1. Turn off the display when charging. 2. Create a key lock. 3. Improve the battery life. After initial charge, 3-4 hours, it died after 11 hours. 4. Include predictive texting. 5. Needs a better backlit keyboard. 6. Actually auto-connect to open wireless networks. I have to press the connect key. 7. Add a speaker. 8. Add a browser!!! [by Mike Mueller from Atlanta, GA USA]

I just bought one of these phones. When the signal is good, its better than Fring.. no delay. Its a B/G 802.11 phone so the range is only about 30 feet, further causes the end of words to get dropped off… and patchy reception of the other end’s words. No speaker phone, which sux, but the rest of the experience is, so far (after 12 hours) so good. [by Kyle X. Hourihan from San Jose, California USA ]

If you have used a cell phone within the last 8 years you can use this phone. Practically it works like a cell phone in that it hold your contacts and makes calls with a PC. If you have a Skype Out account this is the phone to get. I have used the Phillips phone before this one and I like this on tons better. I ordered from Amazon and received it in 2 days. [by Jorge from usa]

Quality is growing fast, every firmware upgrade makes this phone better and better. Conclusion after 3 months of use? Good sound quality, decent battery live(It's wi-fi,don't forget!).....very satisfied! [by Andrej Lednar from Slovakia]

Initially I wasn't impressed however went, checked the firmware, updated it to the latest version and wow I have used many, many Skype phones, but the SO-20 from IPEVO is superb. As good as (or as some said better) than my land line or mobile calls yet a fraction of the price. Dead easy to use and even better that it's a standard mini-USB to charge it, so don't even have to lug anything around with me when I travel. [by Eiren from London]