Frequently Asked Questions

• Traditional interactive whiteboards can cost thousands of dollars. How do you sell IS-01 at such a low price?

  Most traditional interactive whiteboards use resistive or capacitive touch panels, which is the main reason why their cost cannot be lowered. The size and weight of the board also increases the freight (shipping) cost. As a result, these boards can cost thousands of dollars. By contrast, IS-01 is designed around infrared (IR), an inexpensive technology. A Sensor Cam, connected to the computer and directed toward the screen, captures IR signals sent out by the Interactive Pen. These signals are converted into coordinates which control the mouse cursor. With this innovative use of IR, IS-01 doesn't need a costly touch panel. Thus, we are able to manufacture IS-01 at an affordable price.

• What are the limitations of IS-01 compare to the expensive traditional interactive whiteboards?

  • Some expensive interactive whiteboards can be operated with fingers and other materials, while IS-01 only works with its Interactive Pen.
  • The Interactive Pen must remain within view of the Sensor Cam to work. The user (or viewers) cannot block the area between the Sensor Cam and the Pen with their body. This limitation does not apply to most traditional interactive whiteboards.
  • IS-01 does not support multi-touch functions. Only 1 Interactive Pen can be used at a time. Some traditional interactive whiteboards do support multi-touch.

  Please take these facts into consideration before making your purchase. Carefully weighing the benefits and limitations of IS-01 will help you decide which whiteboard setup is the right one for your needs.

• Can I use IS-01 with a TV or monitor instead of a projector?

  Yes you can, but we do not recommend it due to the following considerations:

  • The TV/monitor screen could be scratched over time from all the Pen swipes.
  • The brightness of the TV/monitor can cause eye fatigue over long sessions.
  • If the TV/monitor is not firmly mounted, it might move once you start tapping, throwing off the calibration.

• Can I use IS-01 with an IPEVO document camera?

  Yes, IS-01 can be used with IPEVO document cameras. Annotator has a button to launch Presenter software which displays real-time video from your doc cam. Documents, textbooks, artwork, 3D objects, handwritten notes, math equations, or anything else can be presented for sharing and annotating.

• My classroom is only equipped with a soft projector screen. Is IS-01 going to work?

  A soft projector screen is not recommended for use with IS-01 because the surface will move, which may affect Interactive Pen accuracy. When the Interactive Pen is pressed against the surface of the soft projector screen, the screen is likely to move. As a result, the Sensor Cam may capture the Interactive Pen at an incorrect location, resulting in an inaccurate cursor. With that said, if you are able to keep the screen steady or flat against the wall, pressing the IPEVO button on the Interactive Pen instead of directly touching the screen surface could still work for you.

• What software is compatible with IS-01?

  IS-01 can be used with any image processing software and whiteboards. Any mouse-based software should work fine. Please note that IS-01 also comes with an interactive whiteboard software called Annotator which features virtual whiteboards, drawing tools such as shapes and colors, and integration with IPEVO doc cams and Presenter software. Annotator can also be used in combination with any other application.

• What if I order two sets of IS-01? Can I use two Interactive Pens at the same time?

  IS-01 does not support multi-touch functions. Only one Interactive Pen will be captured at a time, regardless of the number of activated Interactive Pens. However, if you have two sets of computers and projectors running side by side, two IS-01s may be used separately.

• What kind of projector is recommended for use with IS-01?

  IS-01 doesn't connect directly to your projector—it connects to your computer. Therefore, any projector that is compatible with your computer before adding IS-01 to your setup should display and calibrate without issue after connecting IS-01.

• Does IS-01 support extended screen display?

  Extended screen display is only supported if you are using a Mac. Unfortunately, if you are using Windows, there is no way that our IS-01 could support extended screen display, not even with any third party application. It will only work in mirror mode.

• Can I use USB extension cable if my computer is too far away from where IS-01 Sensor Cam needs to be?

  We have USB 2.0 Extension Cable (16 Feet) and USB 2.0 Active Extension Cable (32 Feet), they are both tested compatible with IS-01. USB 2.0 Extension Cable (16 Feet) and IS-01 combination is known incompatible with Macbooks manufactured after 2013. If you have such Macbooks, please select the USB 2.0 Active Extension Cable (32 Feet) instead.

Warranty

All IPEVO products come with a one-year warranty from the date of purchase. For more warranty information, please click here.