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Customer Service

How do I order online?

You will not need to register an account with IPEVO.com to place an order. However, online order status is only available to IPEVO.com registered members. We recommend that you create an account before you place orders. (To create an account, click on "Create New Account" at the top of any page.)

Here are the steps to place an order.

  • Add items you want to order to the cart using the “Add to Cart” button found on every product page.
  • Continue to shop until all items have been added to your cart.
  • Proceed to Checkout
  • Sign In/Create a New Account or choose Guest Checkout
  • Enter a shipping address
  • Choose a shipping method
  • Enter payment information
  • Review and submit your order
  • Check your order status
Having problems ordering online?

If you have any problems when following the above steps, you can place orders by fax at 408-516-8168 or email to [email protected]. Our sales representatives will place orders for you.

Can I make changes to my order?

If you'd like to cancel or change your order, please send us an Email or reach our Online Chat Representative (on the top right of every page) as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

NOTE: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

NOTE: Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has changed to “processing” status, our customer service staff will not be able to make any changes to it.

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