IPEVO’s RMA Journey Part One: Leveling the Education Playing Field for Rural Schools in Taiwan
Have you ever wondered what happened to those RMA (Return Merchandise Authorization) products that were returned to their manufacturers? More often than not they will be refurbished and resold if they are still in good working condition. Otherwise, they will be sent straight to the recycling bin. This is how we usually deal with our returned document cameras too, however, we feel strongly that we ought to do something more meaningful. So with this in mind, our Taiwan office piloted an RMA giveaway program last November.