Help Center

Please check if your system or messaging app volume has been set too low. You can increase the volume to mid or high and adjust the green knob on VX-1 to find a clear volume for your conferencing needs. Please also check if the remote party has set the microphone recording volume to low. If so, please ask them to increase the volume or turn on the microphone gain.

There are a few possibilities for this:

1. Your microphone is set to Mute. If the LED indicators on VX-1 are red then your microphone is currently muted. Press the red mute button to unmute. If the indicators are green please check that your microphone has not been muted on your iDevice or computer.
2. The person you are calling has set their speaker on mute. Please ask them to unmute their speaker.
3. The person you are calling has set their speaker volume too low. Please ask them to increase the volume.
4. Make sure you have selected VX-1’s microphone as the active microphone in your software or application (PC/Mac only).
5. Your microphone sensitivity is set to low. Please adjust the microphone sensitivity to high. VX-1’s default microphone sensitivity is set to high, so you only need to adjust its sensitivity if you have adjusted it before (PC/Mac only).

Please check the following:

1. Please check your computer or iDevice settings to make sure you have not mute the speaker.
2. The person you are calling has his/her microphone on mute. Please ask him/her to unmute their microphone.
3. The speaker volume has been set too low, please increase the volume. You can do this by turning the green knob clockwise or by adjusting the volume on your computer/iDevice.
4. The person you are calling has their microphone sensitivity set to low. Please ask them to set their microphone sensitivity to high.
5. Make sure you have selected VX-1’s speaker as the active speaker in your software or application (PC/Mac only).

No. VX-1 will automatically switch to your iDevice if you have plugged in the 3.5mm audio cable. If you wish to use your computer to make calls, please unplug the 3.5mm audio cable from VX-1.

VX-1 will remember which mic setting was selected before you pressed mute and will revert to the previous setting when you unmute. However, VX-1 will only remember your mic settings for the current session.

VX-1 needs an adapter with a rating of at least 5V/500mA. As long as your adapter has the same or more rating (e.g. 5V/1A, 5V/2A), they are compatible with VX-1. If you have an iDevice, your iDevice’s adapter is also compatible with VX-1.

Yes. When you plug in or remove the audio cable, VX-1 switches modes to either load/unload your iDevice. Once loading/unloading is completed, the LEDs will stop flashing and VX-1 is ready to go.

Yes. When VX-1 powers on, it has to communicate internally with three IC chips. When the communication is done, the flashing will stop, and VX-1 is ready to be used.