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Customer Service

IPEVO Online Store ships to addresses within the continental United States, Alaska, and Hawaii only.

Regretfully we are currently unable to ship to Guam, Puerto Rico, and the Virgin Islands, APO, FPO, DPO, or PO Boxes.

If you are looking to purchase IPEVO products in the following regions, please visit the respect IPEVO website for more information:


Amazon UK
Amazon Germany
Amazon France
Amazon Italy
Amazon Spain

Standard Shipping and Handling

Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in 3 to 6 business days (Monday through Friday, excluding holidays) for the United States.

Free shipping only applies for orders within the United States, excluding Alaska and Hawaii.

Express (2nd day) Shipping and Handling

All orders placed with Express delivery will ship out on the next business day.

Express delivery to rural routes and remote locations typically arrives within 3 to 4 business days.

Express delivery is not available for Alaska and Hawaii addresses.

Multiple Shipments

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order. Also, there is no shipping and handling charge for a Gift Card unless you ship via express delivery.

Shipping Carriers

Shipping carrier is determined according to the shipping address. The carriers that may be used are: United Parcel Service (UPS) or FedEx.

PO Boxes

We are unable to ship to PO Boxes. We are finding ways to solve this inconvenience and thank you for your understanding.

Shipments to International Addresses

Regretfully we are unable to fulfill international orders currently. We are expanding our reseller network and hope to serve our international customers better in the near future.

Shipping Charges

It depends on what you are ordering, how much you are ordering, and where it is shipping to. You can determine the cost of shipping your order during checkout - you will need to fill out your shipping address in order to view the shipping options and cost.